Reimagining the customer experience
Sales, Service, Marketing, Commerce and Industry Clouds — with Salesforce as the digital backbone.
Customer experience, end to end.
We help enterprises transform their customer-facing functions — sales, service, marketing, commerce and field operations — across the full customer lifecycle.
Demand generation, lead capture and qualification.
Journeys, personalisation and always-on conversations.
Pipeline acceleration, forecasting and lead-to-cash.
Omni-channel case management and knowledge.
Loyalty, renewals and proactive service.
One platform, every cloud.
Six clouds, delivered as one connected platform — chosen to fit the customer functions you need to transform.
Sales Cloud
Pipeline acceleration, forecasting and partner enablement across the full sales motion.
- Pipeline acceleration
- Forecasting
- Partner enablement
Service Cloud
Omni-channel case management with knowledge and AI-assisted resolution.
- Omni-channel case management
- Knowledge base
- AI resolution
Marketing Cloud
Campaign, journey and personalisation orchestrated across digital channels.
- Campaign management
- Journey orchestration
- Cross-channel personalisation
Commerce Cloud
B2B and B2C storefronts and partner portals built for scale.
- B2B storefronts
- B2C storefronts
- Partner portals
Industry Clouds
Vertical solutions for Financial Services, Health, Communications and beyond.
- Financial Services
- Health
- Communications & other verticals
Einstein + Platform
Predictive sales and service, Lightning extensions and custom Apex development.
- Predictive sales & service
- Lightning extensions
- Custom Apex
From strategy to steady state.
Five engagement types covering the full Salesforce lifecycle — used independently or chained into a multi-year programme.
Advisory
CX strategy, customer-journey mapping and lead-to-cash design.
- CX strategy
- Customer-journey mapping
- Lead-to-cash design
Implementation
Multi-cloud deployments with data migration, governance and change.
- Multi-cloud deployments
- Data migration
- Governance & change
Integration
MuleSoft, SAP and Workday connectors, plus payment and telephony.
- MuleSoft
- SAP & Workday connectors
- Payment & telephony
Engagement & Digital
Marketing automation, Customer 360 and Einstein personalisation.
- Marketing automation
- Customer 360
- Einstein personalisation
Managed Services
Org health checks, release management and L1–L3 application maintenance.
- Org health checks
- Release management
- L1–L3 AMS
A customer platform that connects.
A Salesforce Partner with integration depth into SAP and Workday — so your customer platform connects cleanly to the rest of your enterprise estate.
Next step
Reimagine the customer experience.
Start your transformation and we'll map your Salesforce priorities — advisory, implementation, integration or managed services.
Prefer email? info@in2itebs.com