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  • Home
  • About us
    • Overview
    • Leadership Team
    • Vision, Mission & Value
    • Alliance
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  • Services

      Application

      Infrastructure
      ADVISORY SERVICES
      Enterprise Insights

      DIGITIZATION
      Digital Consulting
      Digital Applications And Platforms

      DATA, BI AND ANALYTICAL SERVICES
      Predictive Analysis
      Data Visualization
      Big Data
      Data Management
      Master Data Management
      NEW AGE TECHNOLOGIES
      Artificial Intelligence
      Robotic Process Automation
      Blockchain
      Internet Of Things

      CLOUD SERVICES
      Cloud Consulting Services
      Cloud Canvas Services
      Cloud Migration

      ENTERPRISE SERVICES
      Oracle
      SAP
      Microsoft
      Mainframe Legacy Solutions
      Development & Maintenance
      IV & V Services
      Managed Services
      Oracle NetSuite
      SAP Business ByDesign

      Call Centre & IT Helpdesk
      Cloud Hosting Services
      Cyber Security Services
      Data Centre Transformation
      Data Centre Services
      Devops
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Unified Contact Centre

About Unified Contact Centre Services

What if you could provide multiple channels of contact to provide your clienteles with superior service? With In2IT’s Customer Interaction Services (CCaaS) you can simply provide a state-of-the-art unified contact centre that will be a foundation of competitive advantage towards your customer service. You’ll be able to provide professional, focused customer service regardless of where your representatives are based.

Offerings

Omni Channel Inbound Contact Centre Service

Provide multiple channel to customers like Audio, Video, Web, Email and Chat for great customer service experience.

Hybrid Contact Centre Service

Hybrid contact centre enables you to integrate your existing CRM and other application to integrate with our cloud based unified contact centre.

Outbound Contact Centre Service

Make automated outbound campaigns. Designed to manage campaigns, calls & sales – including email and SMS

AI Based Contact Centre

Our AI Based contact agent “Mapula – Chat Bot” can help faster customer response and self-service without agent involvement.

Cloud Based Contact Centre

You only need end point & an Internet connection. No hardware required on premise.

CRM, API and Database Integration Service

Link Contact Centre with your CRM & reporting systems. Use existing CRM for integration.

 
 

Looking for business opportunity?

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