About Unified Contact Centre Services
What if you could provide multiple channels of contact to provide your clienteles with superior service? With In2IT’s Customer Interaction Services (CCaaS) you can simply provide a state-of-the-art unified contact centre that will be a foundation of competitive advantage towards your customer service. You’ll be able to provide professional, focused customer service regardless of where your representatives are based.
Offerings
Omni Channel Inbound Contact Centre Service
Provide multiple channel to customers like Audio, Video, Web, Email and Chat for great customer service experience.
Hybrid Contact Centre Service
Hybrid contact centre enables you to integrate your existing CRM and other application to integrate with our cloud based unified contact centre.
Outbound Contact Centre Service
Make automated outbound campaigns. Designed to manage campaigns, calls & sales – including email and SMS
AI Based Contact Centre
Our AI Based contact agent “Mapula – Chat Bot” can help faster customer response and self-service without agent involvement.
Cloud Based Contact Centre
You only need end point & an Internet connection. No hardware required on premise.
CRM, API and Database Integration Service
Link Contact Centre with your CRM & reporting systems. Use existing CRM for integration.
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