Provide multiple channel to customers like Audio, Video, Web, Email and Chat for great customer service experience.
Hybrid contact centre enables you to integrate your existing CRM and other application to integrate with our cloud based unified contact centre.
Make automated outbound campaigns. Designed to manage campaigns, calls & sales – including email and SMS
Our AI Based contact agent “Mapula – Chat Bot” can help faster customer response and self-service without agent involvement.
You only need end point & an Internet connection. No hardware required on premise.
Link Contact Centre with your CRM & reporting systems. Use existing CRM for integration.