Our SAP BASIS support provides cost-effective, personalized support and maintenance that can provide significant savings. Our SAP BASIS team consists of experienced and certified industry professionals who together form the strength of our SAP Practice. This talented team provides a wide range of services. The size and scale of landscapes handled by our teams enable us to device new ways to carry out BASIS Services for customers, delivering the right mix of performance and value making it a win-win partnership.
Our BASIS Administration service provides expert technical operation, maintenance, monitoring and support.
We offer three levels of support to the customer and initiate the relations with customer offering Level 1 support scope. Once the client feels comfortable and enjoys the confidence of support, we move to the other levels. Activities of each level are identified below.
Batch Scheduling and Monitoring
DR Log Shipping Monitor Issues
Update Dump Analysis
User and Security Management
Missing Indexes / Critical Tables
Raising Issues to R2 Support
Complex Landscapes and New Dimension SAP Products
Support Package Applications
SAP Printer Configuration
Standard R/3 Profiles Parameter Settings
SAP Client Refresh
Support for SAP online Support System
Support for Database Recovery
Implementing the Solutions Provided/Advised by SAP
SAP Router Configuration
Profile Parameter Changes - Based on SAP Recommendation
R3 Performance Tuning
Domain Controller Modifications/ Reconfigurations
Database Parameter changes - Based on SAP Recommendations
Implementing New Products
Configuring DR Sites